Suburbs across Metro Detroit are up in arms over Priority Waste's recent service disruptions, with complaints about missed trash, recycling, and compost pickups lingering since Memorial Day. The company's new CEO, Aaron Johnson, has been tasked with addressing these issues, but the question remains: can he turn things around?
The root of the problem lies in Priority Waste's rapid expansion after acquiring GFL Environmental's municipal collection operations. This expansion affected approximately 75 communities, leading to service disruptions attributed to broken-down trucks and uncollected recycling and yard waste. While the company acknowledges these challenges, the impact on residents has been severe.
In Dearborn Heights, Mayor Mo Baydoun expresses frustration, noting that residents have been patient for too long. The city has demanded a $13,000 reduction in Priority Waste's May invoice due to missed and delayed collections, and is withholding payment while exploring legal enforcement options. The situation is so dire that Baydoun's 77-year-old father had to wait two weeks for compost collection.
Similarly, in Westland, Mayor Kevin Coleman shares the sentiment, stating that Priority Waste has taken on more than it can handle. The city is reviewing route maps and contract provisions to assess fees for missed or delayed pickups, emphasizing the need for accountability.
The situation has prompted swift action in some communities. St. Clair Shores City Council voted to switch to Express Waste in Warren, citing spotty service and delays. Mayor Kip Walby emphasizes the importance of refuse pickup, stating that residents expect trash to be collected on schedule, free from rodents and unpleasant odors.
Clinton Township Supervisor Paul Gieleghem also highlights the severity of the issue, noting that residents are rightfully upset. The township has a unique arrangement where residents pay for refuse services on their water bill, giving the township greater leverage. Gieleghem mentions a $50 fine for every missed pickup not handled within 24 hours, demonstrating a proactive approach to holding the company accountable.
Priority Waste, however, remains optimistic. In a statement, the company acknowledges the service issues and attributes them to financial and operational challenges. They have invested approximately $190 million to stabilize the business, modernize their fleet, and improve route reliability and customer service. CEO Aaron Johnson has been tasked with leading these efforts, with the goal of delivering reliable and consistent service.
While the future remains uncertain, one thing is clear: the suburbs are demanding better service, and Priority Waste must step up to the challenge. The company's ability to address these issues and restore trust will be crucial in the coming weeks and months.
